Orders

Delivery

Deliveries are made only within Switzerland and countries of the European Union (EU), EEA.

As a general rule, deliveries are made within six (6) working days, unless there is an event outside of our control. If we do not have an item in stock, we will inform you as soon as possible when delivery is expected.

Deliveries within Switzerland are shipped by Swiss Post (Switzerland). All deliveries to EU/ EEA are shipped from within the EU with GO! during normal working hours.

Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation. If we are unable to meet the estimated delivery date we will contact you with a revised estimated delivery date.

Payment Authorization

For payment of goods we accept all major credit cards and PayPal. You will receive an invoice upon completing your payment.

Payment Authorization Holds

When placing an order using a credit card, two transactions will be posted to your account.

The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge.
You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment.

If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.

Find a Missing Package

If the tracking information for your package confirms delivery and you cannot locate the delivered package:

Check with neighbours and family members
Look around the delivery location
Check for notice of attempted delivery
Contact the courier